DOWNLOAD INFORMATION AND Q&A'S:
Thank you, Jim Powers
COMMON QUESTIONS AND ANSWERS:
What are Video Downloads (VDLs)? VDLs are the full video workshop delivered to your computer through the internet (MP4 file).
How do I order a Video Download (VDL)? Just add one or more to your CART and check out. After your credit card has been accepted you will see a notice with a link to your Video Download. Click on the link and the download will start. NOTE: downloads can take anywhere from 10-60 minutes depending on your internet speed. It still takes a lot less time than snail mail!
Can I order more than one VDL at a time? YES. You will receive links for all of the VDLs you order at checkout and in a follow up email. You can order as many VLD's as you want in one order ... and, if you want to order a DVD, you can do that in the same order too. We do recommend not to download more than one VDL at a time (sometimes you can download two at a time).
Troubleshooting: What to try if you are unable to play your VDL.
- You must have high speed internet to download these large files. You can test your computer using speedtest.net. If your computer is below 10 Mbps it may take too long to download your file. We recommend buying a DVD instead. (Note: at 30 Mbps my download took 13 minutes)
- If you cannot find the download file try searching your hard drive by the name of the video. Often they are stored in a folder called "Downloads."
- The download file will end in ".mp4" and it should be a large file, about 1.2 - 1.8 GB. If the file is much smaller than this it did not download fully.
- Our download (mp4) will play with Quicktime, Windows Media player or VLC player ... we use VLC. One or more of these are usually installed on every computer. If not, you can download them for free. More mp4 information is HERE:
- If you can give us the exact error message you are getting when you contact us, that will be most helpful. You can send us a screenshot, copy paste, etc.
Order Instructions - Steps
You order a Digital Download just like any other product in our store.
Step 1: Add to Cart
Step 2: Go to your Shopping Cart
you will see a Digital Download and any other items you ordered in your cart.
Step 3: Click "Checkout"
Step 4: Enter your customer information and Continue to Payment Method
Step 5: Complete the Order
Step 6: Click here to download your VIDEO DOWNLOAD or wait for the email confirmation with the video download link.
Click on the blue words: Click here to download your VIDEO DOWNLOAD
Step 7: Click the "Download" button to start the download to your computer.
These are large files and may take from 10-60 minutes to download. There is a download speed test online you can try if it takes longer than noted - www.speedtest.net
Where is your Video Download file?
Your computer automatically downloads files into a folder, often a folder called "downloads". You will find your file there, unless you specifically downloaded the VDL into another folder.
Method 2: Copy paste the name of the video from the "FILE DOWNLOAD" screen. In this example the file name is "Test-Digital Download".
Another way to find your file is to search your hard drive for the file name "vdl".
Step 8: PLAY
Click on the file you downloaded to play it. A player will automatically pop up.
We are making these videos available as downloads for your personal use. We ask, respectfully, that you do not send copies to others who have not purchased their own copy. Proceeds from these videos go back to the artists and to Creative Catalyst so that we can continue offering quality art instruction videos to you.
Creative Catalyst Productions