Shipping Costs

Shipping costs are based on weight and then handling fees are added. When placing an order online, it will give you your shipping options and cost before you actually enter your payment information … at this point you can cancel or continue. For mail-in orders, there is a flat rate of $8.50 for the first item and $1.50 for each additional item (for domestic only).

Handling Expenses

We know it is frustrating to pay handling charges and we do our best to minimize these. However, Creative Catalyst believes you deserve quality at every level, including shipping and customer service.

Some companies outsource their shipping and keep you waiting for days before your order is shipped. Some use cheap packaging so more products are damaged in transit. Some don’t have a real person available to answer customer questions and concerns. Some send your phone call to call centers outside the US.

We will continue to provide the highest quality products and customer service possible. And, while a company of our size cannot cover all of it, we will continue to absorb as much of the handling and customer service burden as we can.

Here is what you get for your handling charge.

• Same day shipping (on nearly all orders placed before 4:00 Pacific Standard Time, Monday – Friday, and excluding holidays).
• Customized cardboard packaging to protect your shipment.
• Efficient and smart shipping staff that packages and reviews each order and ships it with thoroughness.
• Tracking on nearly all domestic packages.
• One handling charge per order.