We accept Visa, MasterCard, and PayPal for online and mail in orders. For domestic mail in orders, we also accept personal checks, cashier checks and money orders. We no longer accept personal checks for international orders … only cashier checks. The charge on your credit card statement will show as "Creative Catalyst Productions."
Yes, you can mail in your order. We accept checks (domestic only), money orders, cashier checks and credit cards for mail in orders. For international mail in orders we can no longer accept checks. You can mail in your order to Creative Catalyst Productions, PO Box 767, Albany, OR 97321 US.
Add your item(s) to your shopping cart. If you want to order more than one item, click “Continue Shopping” to go back to your previous screen.
If you need to update the quantity of any item, change the quantity and then click “Update Cart”. To complete remove/delete an item, simply check the box to the left and update cart.
Once you have all your items in your shopping cart, click “Checkout” to proceed to the checkout page.
On the checkout page, begin by entering your e-mail address. If you do not have or cannot remember your login information, you can continue by scrolling past that section and begin entering your delivery information. You do not need to have a login/password to place an order.
If your delivery address is the same as your billing address, click the box and continue, otherwise enter your billing information.
The shipping/handling will automatically default to the least expensive form of shipping/handling. You can change the way you want your order to be shipped at this time.
Choose your payment method. If using a credit card, enter the information and click “Review Order” ... it will take you to a new page where you can review your order. If your order is correct, click “Place Order”.
If you are paying with PayPal, click PayPal and then “Review Order” ... review your order. If your order is correct, click “Place Order” and it will take you to PayPal to complete the transaction.
Once your order is complete, you will receive confirmation and an order number. You will also receive two e-mails confirming your payment and order.
If your order did not process, check to see if something was not filled in correctly or that your credit card information was incorrect. I you need assistance, please send an email to Susan@ccpvideos.com.
When we send one our new releases to the duplicator, receive and approve the final check disc, we know we have about three weeks until our new production arrives in our warehouse. To celebrate, we offer our customers a Pre-Order savings of $5.00 off retail (does not include S/H) if they Pre-Order and pay for the product in advance.
When the item arrives in our warehouse, all Pre-Orders are shipped first (within 24 hours, Monday - Friday).
Due to the ever increasing cost of USPS postage and UPS charges, if your order includes in-stock items (not on Pre-Order), we can no longer ship the in stock items separately without charging additional shipping/handling charges.
If you do decide that you want the in-stock item(s) shipped before the Pre-Order item is available, please let us know and we will contact you to let you know what the additional shipping/handling charges are or you can simply place two separate orders (one for the Pre-Order item(s) and one for the in-stock item(s)).
In very rare cases (fewer than 1 in 1000), our DVD duplicator accidentally ships a blank DVD in a batch of duplicated DVDs. If your computer reports that your DVD is a blank disc or a blank DVD-R, please contact customer service, and we will send you a replacement disc immediately.
Many DVDs have region codes that restrict playback to certain regions of the world. All Creative Catalyst DVDs are coded for all regions, so you can play back your DVD no matter where you live in the world.
If your computer asks you to reset your DVD region code when you insert your Creative Catalyst DVD, first determine whether you have ever set your region code before. If you have a new computer, and you've never played a DVD before, it's possible that your computer did not have a region code set when it shipped from the factory. If your Creative Catalyst DVD is the first DVD you've played in the computer, set the region code for the region where you live, and the problem should be resolved.
If you've played DVDs in your computer before or you're sure that you've previously set the region code, your computer may be having a problem recognizing your Creative Catalyst DVD. In that case, we recommend that you play the DVD back through a free program called VLC, which plays DVDs from any region. VLC is free and safe to download and install on your computer.
To download VLC, go to http://www.videolan.org/ and click on the Download VLC link. This will download the appropriate version of VLC for your computer. Once you've downloaded VLC, double-click on the file to install VLC.
Once you've installed VLC, insert your Creative Catalyst DVD, and run VLC. In the drop-down menus at the top of the VLC window, choose Media>Open Disc or File>Open Disc and then click on Play. Your DVD will play.
If you're having trouble playing previews or other video clips on the Creative Catalyst website, you may need to update or troubleshoot your web browser and plug-ins. Playing videos on the Creative Catalyst website requires the Adobe Flash Player plug-in or a web browser like Safari or Google Chrome that supports the most current web standards.
Normally it's possible to fix playback problems by installing the current version of Adobe Flash Player and the latest update for your web browser. You can download the latest version of Flash Player at http://get.adobe.com/flashplayer.
If updating Flash Player and your browser doesn't help, you may also be able to improve playback by clearing your browser cache. This page explains how to clear the cache in most common web browsers: http://kb.iu.edu/data/ahic.html.
If you still can't play videos on our site after updating and clearing your cache, please try playing some videos on http://vimeo.com and see if you experience the same playback problems. Almost all the free video available on our website runs through Vimeo, and if you have the same problems on vimeo.com, that indicates that your computer is having trouble playing back video, and you'll need to resolve problems with your web browser or the Adobe Flash Player plug-in.
If you cannot resolve playback problems on the Creative Catalyst website, you can watch our previews and many other videos on our YouTube channel at http://www.youtube.com/user/CreativeCatalystTV.
To find the Class Handouts on the Ann Baldwin Telling Stories with Collage & Paint DVD, you must insert the DVD in a computer with a DVD-ROM drive. You cannot access or print the Class Handouts directly from your DVD player software. You must open the DVD as a folder. To open the DVD as a folder, follow these instructions.
When you insert your Ann Baldwin DVD in your computer, your DVD player software may run automatically. If it does, quit the DVD player program. After that, the instructions vary depending on whether you're using a Windows PC or a Mac.
● ON A WINDOWS PC: Open “My Computer” and find the DVD icon. Right click on the icon and choose “Open.” Look in the “Class Handouts" folder to see the files.
● ON A MAC: Go to your desktop and find the DVD icon. Double click on the icon. Look in the “Class Handouts” folder to see the files.
To find the printouts on a Creative Catalyst DVD, you must insert the DVD in a computer with a DVD-ROM drive. You cannot access or print the Printouts directly from your DVD player software. You must open the DVD as a folder. To open the DVD as a folder, follow these instructions.
When you insert your Creative Catalyst DVD in your computer, your DVD player software may run automatically. If it does, quit the DVD player program. After that, the instructions vary depending on whether you're using a Windows PC or a Mac.
● ON A WINDOWS PC: Open “My Computer” and find the DVD icon. Right click on the icon and choose “Open.” Look in the “Printouts" folder to see the files.
● ON A MAC: Go to your desktop and find the DVD icon. Double click on the icon. Look in the “Printouts” folder to see the files.
If your DVD will not play back in your computer, it's possible that your computer has a software conflict that prevents it from playing certain DVDs It's fairly common for Windows PCs to have trouble playing back DVDs, especially when more than one DVD player program is installed (for example, if Real Player and PowerDVD are installed). The programs interfere with each other and prevent certain discs from playing back.
It's normally easy to fix this problem with a free piece of software called VLC. VLC is free and safe to download and install on your computer.
To download VLC, go to http://www.videolan.org/ and click on the Download VLC link. This will download the appropriate version of VLC for your computer. Once you've downloaded VLC, double-click on the file to install VLC.
Once you've installed VLC, insert your Creative Catalyst DVD, and run VLC. In the drop-down menus at the top of the VLC window, choose Media>Open Disc or File>Open Disc and then click on Play. Your DVD will play.
If you are unable to play your DVD with VLC, please test the disc on another computer or on a set-top DVD player attached to a TV. If the DVD refuses to play back in any of these places, please contact customer service, and we will help you resolve the issue.
If you're having a problem playing your Creative Catalyst DVD in a set-top DVD player attached to a TV, you will need to determine whether the problem originates from the disc or from the DVD player. The easiest way to determine where the problem originates is to try playing the disc in another set-top DVD player or in a computer.
If the disc plays in the other DVD player or in the computer, there may be a problem with your DVD player setup, or your Creative Catalyst DVD may be dirty.
If the DVD is dirty, clean the bottom of the disc with a web cotton swab and dry it carefully with a soft cloth. Try playing the disc in your set-top DVD player.
If cleaning the disc does not resolve the problem, try playing a DVD other than your Creative Catalyst DVD in the same set-top DVD player. If you still have problems with playback, you will need to resolve a problem with your DVD player setup. If the DVD plays back on your set-top DVD player in black and white or with no sound, check to make sure all the cables that run from your DVD player to your DVD are secure and plugged into the correct jacks. Also check your TV to make sure you've selected the correct input to display playback from the DVD player.
If your DVD refuses to load or play at all in your set-top DVD player but does play in another DVD player or a computer, you may be experiencing a DVD compatibility problem. In rare instances, certain DVD player models will refuse to play back certain discs, even if these DVD players are capable of successfully playing many other discs. In this case, replacing your Creative Catalyst DVD with a new copy will not resolve the problem. If you are experiencing a compatibility problem, please contact customer support to resolve the issue.
Shipping costs are based on weight and then handling fees are added. When placing an order online, it will give you your shipping options and cost before you actually enter your payment information … at this point you can cancel or continue. For mail-in orders, there is a flat rate of $8.50 for the first item and $1.50 for each additional item (for domestic only).
Handling Expenses
We know it is frustrating to pay handling charges and we do our best to minimize these. However, Creative Catalyst believes you deserve quality at every level, including shipping and customer service.
Some companies outsource their shipping and keep you waiting for days before your order is shipped. Some use cheap packaging so more products are damaged in transit. Some don’t have a real person available to answer customer questions and concerns. Some send your phone call to call centers outside the US.
We will continue to provide the highest quality products and customer service possible. And, while a company of our size cannot cover all of it, we will continue to absorb as much of the handling and customer service burden as we can.
Here is what you get for your handling charge.
Same day shipping (on nearly all orders placed before 4:00 Pacific Standard Time, Monday – Friday, and excluding holidays).
Customized cardboard packaging to protect your shipment.
Efficient and smart shipping staff that packages and reviews each order and ships it with thoroughness.
We recommend allowing 14 business days from the ship date. We ship from Oregon, US and the 14 days is recommended for all countries, including our Canadian neighbors. Please note, we ship the majority of our international packages via 1st Class Air Parcel and this method does not provide tracking capability.
We have explored shipping/handling costs with other companies our size and found that we are very competitive. However, we offer something most companies don’t … same day shipping on your order (with the exception of orders received after 4:00 pm, Monday – Friday, Holidays, Weekends and pre-order/backordered items).
Simply click the “Register” button at the top of the site and follow the instructions on the screen. If you have already registered and you try to register with your email again, the system will let you know that the email is already used. If you do not remember your password, you can use the 'lost password' button to have a new password sent to the email address in your account.
If you do not remember your password, you can use the “Lost Password” button on the Login page to have a new password sent to your email address. Simply click on the Login link at the top right corner of the website, click on Lost Password and enter your username or email address.
Both! Creative Catalyst produced DVDs can be played either on a computer or in a DVD player. Occasionally there will be print outs with the DVD and to access those you will need a computer but you can watch the main video media through both a DVD player or a computer.
No. All DVDs sold by Creative Catalyst are new, unused DVDs. 95% are shrinkwrapped. Some titles, produced by other production companies, come to us new but not shrinkwrapped. We ship these out in the same, new condition as they are received by us.
We at Creative Catalyst Productions take pride in the products we offer. We want our customers to be completely satisfied with each purchase, therefore, we have posted images, descriptions and reviews for each DVD to assist in decision making. We have also included previews of all CCP produced titles so that our customers can get a glimpse of what is in each DVD before they make a purchase. In addition, all CCP DVDs are professionally duplicated and/or replicated to the highest quality specifications. We ship all products in new condition, exactly as they were received by us from our duplicator or other production companies.
Creative Catalyst will always replace any factory defective DVD free of charge within 30 days of purchase. Contact Susan for instruction (susan@ccpvideos.com) before returning any defective DVD. We will also replace any damaged product (caused by shipping) free of charge … we must be notified immediately of any damaged product. Again, contact Susan at susan@ccpvideos.com for instruction on replacements. We are not responsible for replacing any DVD damaged due to misuse.
All sales are final. Unfortunately, we do not take returns if you are unsatisfied with the content. We have taken every step we can imagine to provide as much information as needed for you to make an informed decision.
Before you can stream our videos online, you must have the latest versions of certain software installed on your computer. If any one of these items are out of date, you may encounter problems when trying to use our website or view our content.
Please note: Anything NOT listed below is not officially supported, and as such is not guaranteed to work properly.
Software: We support the following versions of software.
Web Browsers:
1. Mozilla Firefox - Version 3 or Higher (Upgrade Here)
2. Microsoft Internet Explorer - Version 8 or Higher (Upgrade Here)
3. Apple Safari - Version 4 or Higher (Upgrade Here)
4. Google Chrome - Version 2 or Higher (Upgrade Here)
Flash:
1. Flash Player - Version 9 or Higher (upgrade here)
Mobile Requirements:
We don't currently offer mobile support. This is a feature we are working on and should have soon.
Connection Speed
If you are running approved versions of the software listed above, and are still having trouble viewing our content, your internet connection may be too slow. To find out for sure, please click here and click on "Begin Test." If your Download Speed is less than 1Mbps, you may experience a degraded viewing experience.
Yes, we do offer our products at wholesale prices for retailers that qualify. Wholesale if 50% off retail, plus shipping. We do not require a minimum order, however, we do require that the first order be paid in advance.
Susan Mackey
Office Manager / Customer Care
Creative Catalyst Productions Inc
PO Box 767, Albany, OR 97321 US Susan@CCPvideos.com
